GENERAL TERMS AND CONDITIONS OF SALE
OBJECT AND GENERALITIES
Through its site www.tesouros.es, provides information about their products and offers the possibility of acquiring their products throughout the peninsula and abroad.
All the prices of the products that are indicated through the web page include the VAT and other taxes that could correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Customer. The prices and conditions displayed on the website are valid at all times and are only valid in the open session, TESOUROS is not responsible for any changes that may exist between sessions.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to unavailability does not give the right to cancel the entire order. If, following this cancellation, the customer wishes to return the product delivered, he or she must follow the instructions in the section on Returns.
Payments can be made using the following methods:
PAYMENT BY CREDIT/DEBIT CARD
The card with which the payment is made must have a Spanish bank or savings bank as the issuing financial institution. In addition, TESOUROS reserves the right not to accept certain payments with certain credit cards.
TESOUROS uses secure payment systems from leading financial institutions in electronic commerce.
Confidential data are transmitted directly and in encrypted form to the corresponding financial institution.
The data on credit/debit cards are used only in the POS (Virtual Point of Sale) of our financial institution through its secure payment gateway, not being those data recorded in any database of ours.
No purchase will be carried out if the bank card details are not correct or if the details of the buyer and the card holder do not correspond.
In spite of all the security measures, any data transfer through the Internet has a risk of being intercepted violating these security measures. If this happens, TESOUROS will not be responsible for such violation.
The Client must notify TESOUROS of any undue or fraudulent charge on the card used for the purchases or any other type of possible anomaly in any payment that the client deems prudent, by e-mail to firstname.lastname@example.org, in the shortest time possible so that TESOUROS can make the appropriate arrangements.
Likewise, TESOUROS reserves the right to change the methods of payment, and may create new ones, modify or eliminate some of the existing ones, without the user/customer being able to make any claims for this reason. However, if the change in payment method affects an order already placed, we will contact the customer to inform him/her of this change, offering him/her the possibility to cancel the order if he/she considers it convenient.
CANCELLATION OF ORDERS
TESOUROS will accept cancellations of orders when they are requested before the shipment of the same. To make the cancellation, the Customer must request it by sending an e-mail to email@example.com